When you need a hand — a question the FAQ doesn't answer, a billing problem, or a bug to report — you can reach the APOB team directly from inside the app. This page covers how to get in touch, what language support is in, and how to report a bug.
How do I contact support?
You have a few options:
In-app support chat — click the round support chat launcher (the black circle near the bottom-right of the screen) to open a chat for help. See Getting started & navigation for where it sits. If you start with the automated assistant and want a person, choose Talk to a human in the chat to reach a support agent.
Email — write to [email protected] for account, billing, or other issues.
Discord — you can also reach the team through APOB's Discord (the Discord link is in your account menu under Help).
What language is support in?
Support is provided in English only — both the automated assistant and the human agents answer in English. If English isn't your first language, write your question in English (an online translator works well for this) and use a translator to read the reply. To get a human agent, use Talk to a human in the support chat.
How do I report a bug?
Open the in-app support chat, describe the issue (what you were doing and what went wrong), and send it — the agents will get back to you as soon as they can. Including details like the mode you were using, your device, and a screenshot helps them reproduce and fix it faster. For common issues you can often fix yourself first, see Troubleshooting.